Information
- Return Policy
- Terms and Conditions
- Contact Us
- 787-397-5771
At Aquí Puerto Rico, we want you to be delighted with your purchase. If, for any reason, you're not satisfied with your order, we've crafted a straightforward return policy to make the process easy for you:
1. Returns and Exchanges:
● We accept returns within 30 days from the date of delivery.
● If you wish to exchange a product, please contact our customer service team at info@aquipuertorico.com to facilitate the process.
2. Eligibility:
● To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as received.
● Perfume samples and promotional items are non-returnable.
3. How to Initiate a Return or Exchange:
● Contact our customer service team at info@aquipuertorico.com with your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
● Our team will provide you with instructions on how to proceed, including the return shipping address.
4. Return Shipping:
● Customers are responsible for return shipping costs.
● We recommend using a trackable shipping service to ensure the safe return of the product.
5. Refunds:
● Refunds will be issued to the original payment method within 7-10 business days.
• Refunds will be issued to the original payment method within 7-10 business days.
6. Damaged or Defective Items:
● If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
7. Cancelling an Order:
● Orders can be cancelled within 24 hours of placement. Please contact us promptly at [info@aquipuertorico.com] with your order number. info@aquipuertorico.com with your order number.
8. Contact Us:
● For any questions or assistance regarding returns, exchanges, or our products, please reach out to our customer service team at [info@aquipuertorico.com]. We are here to help! info@aquipuertorico.com. We are here to help!
Note: Aquí Puerto Rico reserves the right to refuse returns that do not meet the outlined conditions or are not within the specified return period.
Thank you for choosing Aquí Puerto Rico. We appreciate your trust in our curated collection, and we are committed to ensuring your satisfaction with every purchase.
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